Welcome to HealthO Technology Inc., a healthcare technology solutions and service company. We specialize in digital technologies for the healthcare industry. Our vision is to provide everyone with access to simple, convenient care. Privacy and data security are very important to our company’s practices and culture. We have developed a robust Privacy Policy to be transparent and clear about our privacy practices. We invite your comments and questions. Please read this policy carefully and let us know how we’re doing.

HealthO Technology Inc. (referred to in this Policy as “HealthO”, “our”, “we”, “us”, or “Company”) operates,, (referred to collectively as “Services”). HealthO is a service provider to health care organizations. We do not collect any Personal Information (as defined below) directly from individuals. HealthO is committed to maintaining the confidentiality, integrity, and security of any Personal Information about our customers and the information they provide while utilizing our Services.

This Privacy Policy describes how we collect, use, disclose and safeguard Personal Information in connection with the use of our Services. Our Privacy Policy should be reviewed with our Terms of Use and any other agreements that may govern our relationship with you. Each and every time you access our Services, you consent to all of our Terms of Use and this Privacy Policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms of Use.

What is Personal Information?

Personal information is information about an identifiable individual, either alone or when combined with other information (“Personal Information”). Personal Information includes, for example, personal health information such as biometrics, health history, clinical notes, treatment plan and medical imaging.


Patient Data: HealthO does not collect Personal Information directly from patients. As a service provider to health organizations, hospitals and health care providers, through the use of our Services, collect and store Personal Information on our platform. This patient data is not owned or controlled by us.

Usage Data: HealthO may collect information that your browser sends whenever you visit our website or when you access our Services by or through a mobile device (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address, browser type, browser version, language and time zone preferences, operating system, the pages of our Services that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When you access our Services with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

Browsing Data: We use cookies and similar tracking technologies to track the activity on our Services and we hold certain information. Cookies are small text files that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Services. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

Examples of cookies we use:

  1. Session Cookies: We use Session Cookies to operate our Services.
  2. Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
  3. Security Cookies: We use Security Cookies only for securing your login sessions

Third Party Service Providers: We may use third-party service providers to help perform administrative functions such as database management, analytics or for assisting us in understanding how our Services are used. If the use of cookies by any service provider differs materially from the practices already listed, we will revise this policy accordingly and notify existing customers of the change(s).

Other Data: You may send electronic information or physical documentation to us in the following forms: messages or transaction information relating to your interactions with your clients and/or patients in accordance with requirements with applicable privacy law, receipts, personal data in text and picture form; and other subscriber-generated content provided to us in the normal course of your use of the Services, including but not limited to posts, profiles, comments, suggestions, forwarded messages, feedback information, usage information, transaction information and traffic data (as defined below).


HealthO will not use or disclose Personal Information for purposes other than the identified purposes of the Services. We will not rent, exchange, or sell Personal Information in any way.

General use: We may use your Personal Information for various purposes, including to:

  • provide and maintain our Services;
  • notify you about changes to our Services;
  • allow you to participate in interactive features of our Services when you choose to do so
  • provide customer service and support, administrative messages, resolve disputes, and troubleshoot problems including helping third-party service providers fulfil their functions
  • gather analysis or valuable information so that we can improve our Services
  • monitor the usage of our Service
  • detect, prevent and address technical and security issue
  • fulfill any other purpose for which you provide i
  • carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection
  • provide you with notices about your account and/or subscription, including expiration and renewal notices, email-instructions, etc
  • provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
  • enforce our Terms of Use or other contractual agreements with you; and
  • comply with legal or regulatory requirements
  • comply with other lawful purposes under applicable privacy laws.

We may also use Personal Information for other purposes for which we will obtain your consent or provide you with notice in advance.

Third-party disclosure: We may share your Personal Information with third-party service providers who help us to run our operations or to otherwise fulfill your request or as required by law. Our service providers are restricted from using your Personal Information in any way other than for the service they are providing. We make best efforts to ensure that such third parties maintain reasonable and appropriate safeguards and we utilize our best efforts to ensure they sign confidentiality agreements or have similar confidentiality requirements included in their standard agreement.

Surveys: From time to time, HealthO may offer you the opportunity to participate in contests, giveaways and other promotions. Any information submitted in connection with such activities will be treated in accordance with this Privacy Policy, except as specifically set forth in the rules for those contests, giveaways or promotions. From time to time, HealthO may also ask you to participate in surveys designed to help us improve the Services. Any Personal Information provided to HealthO in connection with any survey will be used only in relation to that survey and as elsewhere set forth in this Policy.

Sale of business: In the event that HealthO, all or a portion of our business, or one or more of its divisions, is acquired by one or more third parties as a result of an acquisition, merger, sale, reorganization, consolidation, liquidation or another similar transaction, your Personal Information shall be one of the transferred assets.

Retaining information: Unless otherwise specified in a Statement of Work (“SOW”) or other contract, we may retain your Personal Information while you have an account with us and thereafter for as long as we need it for purposes not prohibited by applicable laws and subject to the provisions in our Terms. This data may be retained for ten (10) years from its creation (the “Archival Term”). If you require your Personal Information or other content loaded into the Services (the “Client Data”) to be retained for any period following the Archival Term, there must be a new contract explicitly stating such time, in accordance with the Master License Agreement. Local backups will be retained for a period of six (6) months.

Legally compelled disclosures: Notwithstanding the foregoing, HealthO reserves the right (and you authorize HealthO) to share or disclose your Personal Information when HealthO determines, at its sole discretion, that the disclosure of such information is necessary or appropriate:

  • to enforce our rights against you or in connection with a breach by you of this Privacy Policy or the Terms of Use;
  • to investigate or respond to suspected illegal or fraudulent activity or to protect the safety, rights, or property of us, our users, or others;
  • to prevent prohibited or illegal activities; or
  • when required by any applicable law, rule, regulation, subpoena, or other legal process.


HealthO may collect, use, and share de-identified and aggregated data such as the websites and pages our customers visit within our Services, for research and analytical purposes and/or to improve the user experience on our website.

Aggregated data may be derived from your Personal Information but is not considered Personal Information in law as this data does not directly or indirectly reveal your identity. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as Personal Information which will be used in accordance with this Policy.


We will retain any and all Personal Information that we are required to retain under any applicable laws and regulations for the full length of time required under those laws and regulations. We may retain de-identified or anonymized information for as long we deem necessary and in accordance with the terms of this Policy. Businesses may terminate their account by providing written notice through the Services or by email at Individuals who wish to have their Personal Information removed from the Services may send their request to


We take your privacy very seriously and are committed to safeguarding Personal Information in our custody and control.

It is your responsibility to keep your Personal Information secure by safeguarding your username and password information in accordance with the Terms of Use. We encourage you to take active measures to protect your account, including by choosing a unique username and password, as well as a strong password on your computer and your mobile device. We take appropriate technical, physical, and administrative security measures to protect Personal Information in our custody and control against unauthorized access, use, modification and disclosure, theft, and accidental loss, destruction, and damage. The measures we take include but are not limited to:

providing reasonable physical and electronic safeguards with regards to the storage of Personal Information as set out in our Master License Agreement;

limiting access to your Personal Information to those employees or contractors who we reasonably believe need to access Personal Information to provide products or services to you or in order to do their jobs; and governing employees and other contractors by strict standards and policies to ensure that Personal Information is secure and treated with the utmost care and respect.

In the unlikely event that we believe that the security of your Personal Information in our possession or control may have been compromised, we may seek to notify you of that development. If a notification is appropriate, we may notify you by the email address registered to your account. We will never send email messages to customers requesting confidential information such as passwords, credit card numbers, or social security or social insurance numbers. Do not act on any such emails as you may compromise your Personal Information by replying or by following links to a fraudulent website.

Please note that no data transmission over the internet or otherwise can be guaranteed to be completely secure. As a result, while we strive to protect your Personal Information, we cannot warrant the security of any information you transmit to us, and you do so at your own risk. If you have a security related concern, please contact us at We will work closely with you to ensure a quick and personal response to your concerns.


By using the Services, you consent to the collection, use and disclosure of your Personal Information by us in the manner described in this Privacy Policy. You may always opt not to disclose certain Personal Information, which may restrict access to certain features of the Services. For example, your name and email address are necessary to complete the registration process. At any time after registration, you may opt out of most email communication from us using the notification management tab in the software. However, we may still contact you for administrative and technical purposes. Withdrawing consent will not apply to actions HealthO has already taken based on your prior consent.


We rely on you to ensure that the Personal Information you enter into the Services is as accurate, complete, and up to date as necessary for the purposes for which it is intended to be used. You may make changes or corrections to your Personal Information at any time. You may review or update your Personal Information by clicking your settings tab in your business dashboard or in the menu located within your personal profile. When updating your Personal Information, we may ask you to verify your identity before we can act on your request. Unless required by law, we may reject requests that are unreasonably repetitive, require disproportionate technical effort, risk the privacy of others, or for other legal bases as the case may be.


Links to sites controlled or operated outside of our domain (each individually a “Third-party Site” and collectively the “Third-Party Sites”) are provided as a convenience to you only and do not imply an endorsement by us of a Third-Party Site. We do not assume any responsibility for information and materials found on, or the privacy practices of, a Third-Party Site. This Privacy Policy does not apply to the Third-Party Sites.


We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Services, prior to the change becoming effective and update “effective date” at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.


If you have any questions about this Privacy Policy, please contact us by email at If your inquiry has not been satisfactorily addressed, you can contact the applicable Privacy Commissioner or Data Protection Authority in your jurisdiction.